Medical Billing & AR Support

Supporting U.S. healthcare teams with medical billing, accounts receivable follow-up, claims investigation, and insurance coordination. Experienced in Workers' Compensation, personal injury, and revenue cycle operations.

Areas of Expertise.

AR Follow-Up & Collections
Claims Investigation & Denial Support
Workers' Compensation & PI/MVA

What I Do

Medical Billing & Revenue
Cycle Support

I provide medical billing and accounts receivable support for U.S. healthcare teams, with experience in insurance follow-up, claims investigation, Workers' Compensation, and personal injury accounts. My focus is on organized follow-up, accurate documentation, and helping teams move outstanding accounts toward resolution.

Accounts Receivable Follow-Up

Tracking outstanding balances, investigating unpaid claims, contacting payers, and documenting follow-up actions.

Claims & Denial Support

Reviewing claim statuses, investigating denials and rejections, and coordinating the next steps toward resolution.

Workers' Compensation & PI

Supporting insurance and attorney follow-up, medical records coordination, and outstanding Workers' Compensation and personal injury accounts.

Revenue Cycle Support

Supporting billing workflows, payer portal research, account documentation, and communication across healthcare teams.

About Me

Hi, I'm Dolly Elay.

I'm a medical billing and accounts receivable professional with hands-on experience supporting U.S. healthcare providers. My work includes insurance and attorney follow-up, claims investigation, medical records coordination, and managing outstanding Workers' Compensation and personal injury accounts.

I've worked with Medisoft and DrChrono, handling billing workflows, account research, and follow-up documentation across multiple U.S. states.

Insurance & Attorney Follow-Up

Medisoft & DrChrono Experience

Workers' Compensation & PI Accounts

How I Work

Every outstanding account has a history. I focus on understanding what happened, identifying the next action, and keeping follow-up organized so nothing gets lost between payers, providers, and attorneys.

01 Investigate

Review account history, claim status, previous follow-up, and available documentation.

02 Identify the Issue

Determine what's holding up the account, whether it's a denial, missing documentation, pending payment, or an unresolved payer response.

03 Take Action

Coordinate with the appropriate payer, provider, or attorney to address the issue and move the account forward.

04 Document & Track

Record findings, update account notes, and track outstanding requests and follow-up dates.

05 Follow Through

Recheck pending accounts, verify responses, and identify the next action until the issue is resolved or appropriately escalated.

Specialized Experience

Complex Claims. Structured Follow-Up.

I bring hands-on experience in U.S. medical billing and accounts receivable, with a focus on Workers' Compensation, personal injury, and complex outstanding claims.

My work includes insurance and attorney follow-up, claims investigation, medical records coordination, payment research, payer portal review, and structured follow-up across multiple U.S. states. I work with Medisoft and DrChrono and focus on keeping accounts organized, documented, and moving toward resolution.

Insights & Resources

Workers' Compensation Billing

Managing outstanding Workers' Compensation accounts through insurance follow-up, claim status investigation, fee schedule research, payment discrepancy review, and coordination with insurance carriers and attorneys.

Personal Injury & Lien Coordination

Supporting personal injury accounts through attorney follow-up, outstanding balance research, medical records coordination, settlement-related inquiries, and lien documentation and follow-up.

What I Handle

Complex Billing &
Payer Operations

Hands-on support across insurance, Medicare, Workers’ Compensation, PI/MVA, payer portals, and settlement-related workflows.

Payer & Portal Operations

Commercial, Medicare & TPA Workflows.

Claim-status research, payer and TPA portal review, EOB/ERA analysis, COB issues, documentation requirements, and structured follow-up.

WC & MVA

Carrier, Adjuster & Claims Administration:

Follow-up with carriers, TPAs, adjusters, and attorneys on claim status, documentation, fee schedules, payment issues, and unresolved accounts.

PI, Liens & Settlements

Attorney Coordination & Case Resolution:

Attorney follow-up, lien-related workflows, settlement-status inquiries, balance research, medical-record coordination, and payment tracking.

Denials, Appeals & Reimbursement Review

Complex Claim Resolution:

Investigation of denied, rejected, delayed, and underpaid claims, including appeal support, corrected claims, discrepancy research, and escalation.

Illinois Workers’ Compensation Focus

Chicago & Illinois WC Billing Experience

Hands-on experience with Illinois Workers’ Compensation billing and follow-up, including fee schedule research, carrier and adjuster coordination, disputed claims, medical documentation, attorney communication, and settlement-related account resolution.

Illinois WC Insights

Illinois WC Fee
Schedule Review

Region-specific fee schedule research, reimbursement review, EOB/EOR comparison, PPO reduction analysis, and payment discrepancy follow-up.

Illinois WC Claim Administration

Claim-number verification, adjuster and carrier follow-up, compensability status, authorization/documentation issues, and account routing.

Medical Records, UR & Dispute Workflows

Supporting record requests, utilization review-related documentation, IME/MMI-related account issues, disputed treatment, and appeal/reconsideration follow-up.

Settlement & Attorney Coordination

Attorney communication, lien and balance status, settlement-related inquiries, payment negotiations, documentation requests, and final account follow-through.

Available for Remote Billing Support

Need Support With Outstanding Claims or Complex Billing Workflows?

I provide remote medical billing and accounts receivable support for U.S. healthcare providers, RCM teams, and billing organizations, with experience in payer follow-up, Workers’ Compensation, PI/MVA, appeals, settlements, and complex account resolution.

Discuss Your Billing Needs